Testimonials
In our business, clients are often apprehensive about providing testimonials. So a testimonials page only reveals a slice of client feedback.
To fully convey the amount of positive feedback we get, we should probably provide a tour of the mail boxes of our managers!
"We have found InstaCarma to be extremely diligent and professional in their work. We highly recommend InstaCarma to anyone who needs responsive outsourcing. You won't be disappointed by their quality of customer care"
Greg P, ImHosted.com
"Instacarma has put up sound systems in place, coupled with an excellent team that enables them to provide high quality service on a consistent basis. Its rare finding so many skilled admins under one roof who can handle kernel upgrades and security with equal ease as fixing a broken counter. We owe our recent growth curve to the excellent services from Instacarma"
Michael Lavrik, Interserver.net
"I want to let everyone know how happy we are with Instacarma. They provide high quality tech support and always go the extra mile to keep our customers happy. The techs write excellent English and the speed at which they respond to tickets speaks volumes of their sincerity as well as their mastery in this area. They resolve issues very fast and seem to know linux servers extremely well. The techs also do a lot of installations for us and they're done with absolute perfection each time. They work very well with our inhouse staff, co-ordinating with them perfectly. They follow our support policies very well, something that we consider essential for any outsourced support arrangement to work successfully. The management is extremely responsive too and takes feedback very seriously. They work with you closely to ensure positive results.
I highly recommend Instacarma. They truly are experts in their field. It is extremely heartening to see our clients responding back to tickets with their "Thank you"s and we have Instacarma to thank for this. They really add tremendous value to your support offerings. You cannot go wrong with these guys."
Mark Esho, EasyInternetSolutions.co.uk
"Dedicated and motivated team. And they strive to change the perception people have of an outsourced tech support firm. They play the role of full time admins at the same time keeping up high customer support standards"
Robbin, 2mhost.com
InstaCarma provides for our fast-growing web hosting company an unbeatable team of sysadmins and support technicians who are competent, fun, knowledgeable, trustworthy, and willing/able to learn. We are growing into the Ruby on Rails market, for example, and have seen technicians trained on site by InstaCarma to respond to support questions ranging from tweaking custom rake tasks to fixing failed Capistrano deploys. Their ability to communicate effectively with clients while simultaneously watching Nagios (server monitoring) and troubleshooting DNS and mail problems, for example, is remarkable. We recently had a technician solve (on his own initiative) moving thousands of zone files off a failing critical nameserver to a new custom-built server to handle the load and attacks we were receiving. He effectively rerouted everything so the transition was seamless and proactively changed the clustering and firewall settings across our entire server fleet to keep us protected. I would highly recommend getting setup with InstaCarma as soon as possible. You won't be disappointed.
The author is CEO of a reputed Rails hosting company. He has requested
anonymity.
After receiving a recommendation from our data center and looking at several server management companies, we made the decision to work with InstaCarma to monitor and manage our colo servers. Due to our clientele, outsourcing our server management was a key decision for our business growth. InstaCarma's knowledgeable staff have maintained our servers with an extraordinary level of security and response from day one. They routinely identify and solve problems before they become an issue resulting in exceptional up-times. I would recommend InstaCarma without hesitation for any company needing a high level of professionalism and knowledge.
Tony Finneman,
Owner, OneEach Technologies – Oneeach.com
"TotalChoice Hosting started in 2000, and has grown steadily over the last 4 years to a state where it now has over 100 servers. During this period of growth, it was important to find excellent technical support. TotalChoice Hosting was fortunate enough to find Carmatec, through word of mouth, by someone who recommended them strongly.
For more than a year Carmatec has provided Level 1 and Level 2 support, 24/7, and helped TotalChoice Hosting achieve the high standards we required. Carmatec has provided us with the flexibility, and strong technical support that we required.
Carmatec provide support directly to our customers, in the way we would like the support provided. Via IM, our ticket desk, our Live Chat software. We also have direct links between TotalChoice Hosting staff and Carmatec, thereby keeping everyone up to speed on issues and any policy changes.
Overall, Carmatec has provided excellent support, fitting in well with our own team. We wouldn’t be where we are today without them, and the support they provide."
Bill Kish, General Manager, TotalChoiceHosting.com
"Carmatec has been a solid partner with our datacenter in delivering the consistently high level of service that our customers have become accustomed to over the years. The attitude both of the management and of the technicians at Carmatec has been extremely positive and professional and they are always interested in doing their best to meet the needs of our customers. They were not afraid to go outside of their normal operating procedures in order to create an efficiently working relationship with our company. This stood out to me especially as I compared it to the way in which another much larger company treated us when we were their customer. We used to have to always fight and negotiate with this other company in order to get things taken care. But not with Carmatec. Carmatec treats us like they sincerely value our business and are seriously interested in keeping us as a long term customer.
We also have a totally custom help desk that we have created ourselves and Carmatec's staff has been able to learn the ways that we like to do things, using our help desk interface so that there is a seamless united support staff to help our clients. Their techs communicate regularly with our techs using IM and our help desk so that we are all on the same page with whatever needs to be done. I have appreciated their sensitivity to the fact that many in our country are not enthusiastic about outsourcing to another country for support. They do a great job at writing English very clearly and understandably so that it is very difficult to even realize that you are talking with someone in a different country. And as many of our customers are also from all over the world it takes a special amount of attention to detail to be able to effectively communicate with them all. Carmatec has done a superb job at this so that we can trust them with all of our clients. I would sincerely recommend Carmatec as a company to partner with in your support offerings."
Author is COO at a reputed US datacenter. He has requested anonymity. However, he would
be glad to speak with you directly if you wish (we will provide his contact information)
"Thanks for taking excellent care of our customers. Your fast and accurate support responses have helped our business build a good reputation, bringing in more confident clients and constantly satisfying our current customers. Its always very reassuring to know that there are skilled engineers looking after my servers and clients all the time and thanks to you I've been able to concentrate my time and energies on developing my business. Instacarma to me means Reliability and Professional Service . "
Mike Elmo, SpliceHost.com
We've been with Carmatec for almost 1 year now and the service has been fantastic. We were looking for a company that could provide top notch Indian technicians and Carmatac has done just that. We've had so much help from Arun Narayanan (President of Carmatec) that we've now got a perfect team of Systems Administrators working for us. Our company will continue to expand in the future with the help of more technicians from Carmatec. Very highly recommended.
Alan Ho, Ex Managing Director of SpiritHosting.NET Limited
InstaCarma has been taking exceptional care of our web and email infrastructure. They're also very professional and patient with our needs. Being a company that employs a large number of non technical staff, we really needed a caring team who could patiently walk us through even the most banal of issues. InstaCarma has been doing that and more, always going over and above our expectations.
Rajesh Vellakkat, Whiteforest Law Offices
"I rely on Carmatec to support my customers and help provide a reliable hosting service. The support and attention we receive from Carmatec leaves me speechless every time, its money well spent!"
David Oldfield,The Simple Group (now merged with another company)
"Without Instacarma, we would not be where we are now. They have been very adaptable from the pricing to specific methods of handling our clients. Tickets are responded to in a very timely and professional manner and resolved soon after. If ever there are issues that need to be communicated with them, it can immediately be done through their 24/7 AIM staff. I have never regretted signing up with them."
Ben, BgfWeb.net
"InstaCarma has been our support provider from the time we were a startup single server hosting unit. Their excellent service made it possible for us to market ourselves very aggressively without ever worrying about our servers and support. Their support also fetched us numerous clients via word of mouth publicity. And as if all this was not good enough, they went out of their way to bring on a new pricing scheme when our company crossed 10 servers recently. We now pay considerably lesser that what we would have if we had continued with the same Plan that we started with. We sincerely thank InstaCarma for always going that extra mile to ensure our happiness and satisfaction."
The author has requested anonymity
"I've been relying on Instacarma for many months now to take care of all technical support and customer care issues, they have been very helpful and were always there doing their best at urgent problem times."
El Hussein Mahran,Espinda.com, Win2000Hoster.com ,e-serves.com
"InstaCarma has always done a fabulous job of managing my servers. We sell managed dedicated servers under our brand name and we have gained an edge in our segment by taking the concept of managed servers to a different level. And it would not have been possible without the admins at InstaCarma."
The author has requested anonymity
"InstaCarma has been the main reason for our success. They always go an extra mile for us and can resolve any issue quickly. We are already getting quite a few word-of-mouth customers because of our great technical support. This company is strongly recommended!"
Nadezhda Rukhlina, ROUThost.com Owner/Manager.
