Entrusting your technical support to InstaCarma ensures that your customers get expert help and effective resolution to their issues at all points of time. We have years of experience supporting hosting customers from all over the world, and would love to help you take care of your customers as well!

We can provide technical support to your customers via :-

Helpdesk : We work your helpdesk and answer tickets submitted by your customers. We have experience working with most leading helpdesk software such as Kayako, Cerberus, Ubersmith, Perldesk, etc.

Live Chat : We become your live chat operators and provide live help to your customers on their technical issues. We've worked with most live chat support applications such as PHP live and Kayako.

Key features of our technical support services :-

• Excellent english communication and customer support skills
• Your support policies are documented and followed closely
• Knowledgeable, technically correct replies
• SLA backed response time (1 hour standard, can be customized)
• Fast resolution in minimum number of customer follow-ups
• InstaCarma remains completely invisible to your customers
• Guaranteed 24x7 service availability

We're very serious about all the above promises, and our great processes ensure that we deliver on our promise every time. Our quality assurance managers constantly check tickets against several parameters which are defined as per your objectives and expectations. Read more about our quality assurance processes

ALSO READ

	HR management principles and culture
	Recruitment and training
	Work management processes
	InstaCarma's reliable infrastructure
	Why choose InstaCarma ?

OTHER SERVICES :

24x7 Server Management
Security Services
Advanced System Administration Services
Ruby on Rails Services

DELIVERY MODELS : Customized delivery
models, including Dedicated Teams available Details

CLIENT SUCCESS : We have a great track record of supercharging the growth of our clients' businesses.
Read what they have to say about our services