Please provide us with a break-up of the number of shared, dedicated and VPS servers your company operates (For VPS, mention the the number of hardware nodes and the number of virtual servers inside each node) :

In case your hosting infrastructure has been set up in any special manner, please provide us details of the same (for eg if you've organized your infrastructure to form a high availability solution,like a cluster) :

Please provide sotware details such as Operating System, Control Panel, Developer environments (eg Ruby on Rails + Mongrel), special software installations if any :

Any other relevant software or hardware related details that can help us understand your hosting environment better :

What type of services do you wish to contract us for and what are your expectations from us (including service level expectations, such as response time) ? Please describe in as much detail as possible :

Please provide us with all the information that we would require to correctly assess the involved work
load - details such as size of your client base, number of support requests per week, break-up of support load on the basis of level of tickets (Level1, Level2, Level3 etc), estimated man-hours of required technical support coverage/ administration time, etc :