Control360 - Hosting Business Management System
Control360 is an ERP, CRM, Self-Service Portal, Support System, for Datacenters and Hosting companies, that reflects the latest development in software engineering such as web services has its base in SOAs and could be extended to use ESBs (Enterprise Service Bus) as your business grows. The system design has kept agility and re-use of existing components as paramount goals for its design with considerable time spend on tweaking the UI components to give the best experience possible.
We have found InstaCarma to be extremely diligent...
Greg P, ImHosted.com
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We understand that the business environment is competitive and with slashed IT budgets enterprises are finding it difficult to deliver effectively. Control360 is designed in such a way the development starts from an existing set of proven components are used and further customized to your specific needs to bring out the best possible solution which reflects the identity of the company. This helps reduce the cost at the same time achieve the goal of enterprise efficiency, agililty and expandability. We have carefully chosen the platform for development so that your code lives longer and you are not tied to a specific vendor. The software uses PHP frameworks and choices of UI given in RIA (Flex), Ajax/HTML.
ERP : You could plan and manage inventory levels, create specific alerts for various inteventory levels and even bring in the various decision making alogirthms that you use in your company to stay competitive.
CRM : A complete customer management system with integration with existing sytems make sure that your investments are preserved. We will integrate this system to the control panel APIs so that unified changes could be made.
Self-Service Portals : Self Service Portals as its name implies is truely self serviced and could reduce the cost of support as well as make your company responsive. No more delays to reboot a server or reload the server. Its controlled access offered to the customer. Customers could do, server reloads, see billing information, make payments, open support requests, see the latest offers to upsell or cross-sell, view Knowledgebase and even you could conduct customer satisfaction surveys which ensures that you are always in control of your business. Additionally IP Management, Bandwidth Management, Server Statistics also could be brought in to make the system complete. The possibilities are endless and based on your requirement and business priorities you can pick and choose.
Support System : The integrated support system could give you an all round view of your technical support and server management activities. We could bring in the various productivity parameters and all could be spread in a Dashboard the way you would like rather than going for a fixed layout.
Customer Portal Extensions : We could also offer you customer portal extentions on Mobile platforms as well as a client applications in Adobe AIR. This ensures that your company and customers are always connected and your messages reach them without any delay. This platform could also be used for announcing promotions, maintenance etc.
We are constantly thinking and working on improving the system in every possible way so that we could always advise you best practices at the time of integration and you always find a system that is current and fits the need of the hour. Due to the component based design the system is also flexible enough to adapt to the changes your business will undergo in the days to come. This is a product for you and do feel free to send in your suggestions and comments so that we could make it better with collective inputs.
