• cPanel/WHM
• Plesk
• Ensim
• DirectAdmin
• Hosting Controller
• Helm
• Webmin
  

We take complete care of your servers, performing all tasks required to keep them healthy, secure and optimized. The following tasks fall under the gamut of this service :-

• Monitoring servers for service failures, server downs and other problems
• Providing immediate resolution for emergency issues like service failures
• Finding out the root cause behind service failures and fixing the same
• Monitoring server load, and in case of high load investigating the cause and taking action
• Permanently resolving tricky, persistent server wide issues
• Installing required software on servers and configuring the same to best suit the needs
• Migrating accounts across servers to streamline usage
• Keeping track of software releases/updates, bug/security fixes, enhancements
• Periodically checking servers for the version of the various software running in it
• Performing required software upgrades, patching software for security and fixes
• Handling cases of server abuse such as spamming, DOS/DDOS attacks
• Handling complaints regarding unsolicited email, copyright infringements
• Periodically performing routine health and security checks on servers
• Hardening servers for maximum security
• Setting up and configuring backup and routinely checking backup integrity

• Firewalls such as APF and CSF
• Intrusion detection and reporting systems such as BFD, LFD, Denyhosts, snort, tripwire, Logwatch
• Vulnerability scanning of servers using Nessus, Nikto, chkrootkit and rkhunter
• Kernel hardening
• Security for apache (mod_security, mod_evasive)
• Safe mode and open_basedir
• Hardening sysctl.conf
• Implementing SSH v2
• Securing /tmp, /var/tmp and /dev/shm
• Hardening PHP
• SSL and stunnel
• Portwatch and Port Monitor (PMON)
• Hardening of DNS and mailserver

• Knowledge of TCP/IP layers (important protocols like DHCP and ICMP at the network layer, TCP and UDP at the transport layer, and various application layer protocols like HTTP, FTP, SMTP, POP and IMAP ) and common networking commands such as netstat, nmap, tcpdump,route,ifconfig etc.

The four pillars of popular hosting environments, namely, the Web, DNS, Mail and Database services. We've used apache, bind, exim/courier, and MySQL as reference

Apache :

• Installation and configuration of Apache, tuning it for optimum performance
• Making server wide settings for apache as well as settings inside VirtualHosts
• SSL installation and mod_ssl configuration with Apache
• PHP installation with Apache as a DSO and CGI
• Installing/configuring modules as a DSO
• Installing PHP as CGI
• Apache suexec setup and its working
• Tweaking/installing Security modules such as mod_security, mod_evasive etc
• Server Side Includes, .htaccess Configuration
• Troubleshooting PHP, perl and CGI scripts
• Safe mode and open_basedir
• Redirects and rewrite rules

DNS :

• Set up bind DNS server in master or slave configurations
• Set up DNS zones and DNS records such as CNAME, A, MX, PTR
• Setting up ndc and rndc and using that to intruct the DNS server
• Management of DNS clusters
• Fix issues with DNS server not starting up

Mail :

• Setting up exim, spamd, spamassassin, Mailscanner, ClamAV
• Troubleshooting email issues
• Fixing SSL email issues

MySQL :

• Installing MySQL server and client
• configuring MySQL via my.cnf
• Setting/resetting a root password
• Troubleshooting server wide MySQL problems such as the missing socket error
• Fix problems where their web application is not connecting to the database due to incorrect connection parameters
• Creating database dump, and restoring database from dump
• Using of mysqladmin to check the list of connections
• Repairing crashed tables

Detailing our entire skill set would take up many more pages, as system administration is a very vast field and our skill set is the sum total of all the experience and knowledge gained working in this vast field for years. It is safe to say that we're experts of hosting technologies, and we would love to make all our expertise available to your company!