All Entries Tagged With: "webmail"

Where to check the version of Horde

Issue :
Where can I check the current version of Horde webmail client running with cPanel ?
Solution :
If you have ‘root’ SSH access to the server then, simply open the file /var/cpanel/horde/version using your favorite editor and you’ll be able to see the current Horde version.

Access Denied: Referrer Check

Issue :
Following message occurs every time when trying to connect to an own dedicated server from other servers.
Access Denied: Referrer Check
Functions in cPanel / WHM are available only directly through the cPanel and WHM interfaces or through our XML API. It appears that this request is coming from a referring site and might [...]

Unable to load featurelist ‘default’: Permission denied

Issue :
The following error occurs while trying to login to any webmail client :
Internal Server Error
Unable to load featurelist ‘default’: Permission denied
Fix :
1. Log in to the server via SSH as ‘root’.
2. Open the file /etc/cpupdate.conf and make sure CPANEL=manual.
3. Run /scripts/upcp –force
This should fix the issue!

Webmail not working after password change

Issue :
Webmail for an email account stopped working after the password was changed. It said ‘password updated successfully’ but when trying to login again via webmail, following error occurred :
invalid username or password
Mail quota and disk space usage for the email account is fine.
Fix :
Try running the cPanel script — /scripts/fixpop
If that [...]

535 Incorrect authentication data

Issue :
While trying to send email, following error occurs in Horde/Squirrelmail :
535 Incorrect authentication data
Fix:
This usually occurs when the option “Allow mail account authentication using the password of the domain owner’s account” in WHM -> Server Configuration -> Tweak Settings is enabled.
Webmail logs you in but attempts to use the cPanel account password [...]

Disabling forwarding of /webmail to cPanel’s webmail interface

Issue :
Forwarding of ‘/webmail’ to cPanel’s webmail interface needs to be disabled. However, users should be able to access webmail using ports 2095/2096
Solution :
Follow the steps below :
1. Open /usr/local/cpanel/APACHE_CONFIG in your favorite editor.
2. Find the lines that reference /webmail
3. Add the following to the beginning of each line that contains /webmail:
*REMOVE*
( [...]

Apache2 proxy to local port

Make few changes to your VitualHost entries for the domain (cpanel.domain.com and webmail.domain.com) so that you needn’t install cpanel proxy on the server to access the cPanel and webmail via the ports 2082 and 2095.
This will let you access cPanel and webmail at port 80.
For cPanel: Add the following entries in the VirtualHost entry [...]

Enabling a specific mail client for a particular domain

Issue :
When an user logs into webmail , he should just have one email client ( say roundcube ) whereas all other users should see all the three.
Solution :
Suppose the username is ‘xyzco’ for the domain xyz.com.
1. SSH into the server as root, and edit the file /var/cpanel/users/xyzco
2. Now, if you want to [...]

Disable options in the Webmail interface

Issue :
How to disable options like ‘Change Password’,’Auto Responders’ etc in the webmail interface?
Fix :
Try this :
1. Go to /usr/local/cpanel/base/webmail/
2. Get into the theme directory that you are using.
3. Open the index.html page and comment out the relevant entries.
This should resolve the problem.

How to redirect webmail.domain.tld to domain.tld/webmail

Issue :
webmail.domain.tld does not work.

Fix :
1. Create an ‘A’ record for the sub-domain ‘webmail’ in the DNS zone file. It should look like :
domain.com. IN A XX.XX.XXX.XXX
localhost.domain.com. IN A 127.0.0.1
domain.com. IN MX 0 domain.com.
mail IN CNAME domain.com.
www IN CNAME domain.com.
ftp IN A XX.XX.XXX.XXX
cpanel IN XX.XX.XXX.XXX
whm IN A XX.XX.XXX.XXX
webmail IN A XX.XX.XXX.XXX
webdisk IN A XX.XX.XXX.XXX

2. Put [...]

Blank Screen in Webmail (Horde)

Issue :
Horde webmail screen of a domain is displaying a blank screen.
Cause :
May be due to recent PHP upgrade. You may find the following entries in error log (/etc/httpd/logs/error_log)
================
PHP Fatal error: require_once() [function.require]: Failed opening required ‘Horde/String.php’ (include_path=’/usr/share/psa-horde:/usr/share/psa-horde/pear:.’) in /usr/share/psa-horde/lib/Horde/Browser.php on line 4
=================
Fix :
Edit /etc/httpd/conf.d/zz010_psa_httpd.conf
Replace all occurance of
php_admin_value include_path “/usr/share/psa-horde:/usr/share/psa-horde/pear:.”
to
php_admin_value include_path “/usr/share/psa-horde/lib:/usr/share/psa-horde:/usr/share/psa-horde/pear:.”
Restart Apache
Reference : http://forum.parallels.com/showthread.php?t=76327