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All Entries Tagged With: "training"
InstaCarma hires new Manager of English Language Training and Communications.
We would like to extend a very warm welcome to Mr.Basil Jacobs, who recently joined our company as Manager of English Language Training and Communications. Basil’s responsibilities at our organization include: – Heading training programs to sharpen English communication skills of employees. – Helping employees have better understanding of the various English speaking cultures. – [...]
Handling an abusive customer – A skill in itself!
InstaCarma has been providing technical support to the web-hosting industry for over 6 years now. If you have ever been working in the support department (phone,email,chat etc) then more often than not , you might have come across an abusive customer at some point. How would you deal with such a situation ? Yell back [...]
Live Chat Support
We at InstaCarma provide LiveChat support to many of our web-hosting clients. There are certain things that needs to be taken care of while handling live support chat . One of the main advantages of LiveChat is that it adds that personal touch to the website which can result in increased customer interest which in [...]
Methodology of training your support techs
The Article Companies have to ensure that their trainees assimilate lessons fast and imbibe them deeply. A long training phase results in a lot of revenue loss, and an incomplete understanding of lessons will result in the trainee having to spend a lot of time retraining himself on the job, or wasting his co-worker’s time [...]
