All Entries Tagged With: "support"
Why Managed Support is better than Staffing?
Why Managed Support is better than Staffing ?
InstaCarma prefers providing outsourced and fully managed support to its clients rather than pure staffing. There are several reasons for favoring a fully managed support solution. The two most important factors being lesser management headache and increased efficiency.
Before talking further on this, let us see what [...]
Handling an abusive customer – A skill in itself!
InstaCarma has been providing technical support to the web-hosting industry for over 6 years now. If you have ever been working in the support department (phone,email,chat etc) then more often than not , you might have come across an abusive customer at some point. How would you deal with such a situation ? Yell back [...]
Live Chat Support
We at InstaCarma provide LiveChat support to many of our web-hosting clients. There are certain things that needs to be taken care of while handling live support chat . One of the main advantages of LiveChat is that it adds that personal touch to the website which can result in increased customer interest which in [...]
Methodology of training your support techs
The Article
Companies have to ensure that their trainees assimilate lessons fast and imbibe them deeply. A long training phase results in a lot of revenue loss, and an incomplete understanding of lessons will result in the trainee having to spend a lot of time retraining himself on the job, or wasting his co-worker’s [...]
