All Entries Tagged With: "Plesk"

MySQL database not listed in Plesk interface

Issue :
A MySQL database was created and still does exist but it is not being listed in the Plesk interface.
Solution :
This usually happens when the database is not created via Plesk. Instead, it might have been created via SSH.
To get around this, there are two ways :
1. This is the simpler of [...]

Plesk:Setting up Catch-all and Auto responder

Setting up Catch-all
First, log in to the Plesk Control Panel. Then click on the name of the domain you wish to add the e-mail address to. This will load the domain’s settings page. Now click on the mail icon, followed by the Preferences tab on the following page.
To setup catch-all, select Catch to address [...]

Plesk : Installing SSL Certificate

Following are the steps to install an SSL certificate in Plesk :
1. Download the Primary, Intermediate and Root certificate files.
2. Log in to the Plesk Control Panel.
3. Select ‘Domains’ from the left menu.
4. Click on the domain name for which the certificate has been created for.
5. Click on the ‘Certificates’ menu item.
6. [...]

Logon errors while accessing File Manager in Plesk

Error :
Following error occurs when File Manager for a domain is accessed via Plesk control panel:
0: C:\\Program Files\\SWsoft\\Plesk\\admin\\htdocs\\filemanager\\filemanager.php:672 psaerror(string “FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (SERVER_NAME\\username): (1331) Logon failure: account currently disabled.”
Fix :
The user needs to be enabled using the Computer Management console or the command line.
Go to Computer Management >> [...]

Plesk : Domain does not exist error

Issue :
Domain does not exist error message occurs when accessing the web directories of a domain in Plesk.
The following error message is displayed in ‘Web Directories’ when accessing it from the domain management section :
WebServerManager::getWebDirs() failed: websrvmng failed: Site domain.com doesn’t exist
———————————Debug Info———————————————-
0: C:\\Program Files\\SWsoft\\Plesk\\admin\\htdocs\\domains\\webdirs\\webdirs.php:48 psaerror(string “WebServerManager::getWebDirs() failed: websrvmng failed: Site domain.com doesn’t [...]

File Manager fails to open in Win6

Issue :
File Manager failed to open in Win 6 .
Solution :
This issue is usually resolved by the following steps:
Right click My computer >> manage >> user and groups
Open the specific user >> properties >> uncheck ‘the account is disable’
Reset the user password (It will change the particular domain’s ftp password as well).
Now you [...]

Cannot update domain/sub-domain configuration in IIS

Issue :
While attempting to re-configure a domain or sub-domain in IIS using the websrvmng.exe plesk tool, following errors occurred.
For a domain:
“plesk_bin\websrvmng.exe”—reconfigure-vhost—vhost-name=ail.ru
The system cannot find the file specified. (COM Error 80070002)
For a sub domain:
“plesk_bin\websrvmng.exe”—update-subdomain—vhost-name=domain.com—subdomain=sub
The system cannot find the file specified. (COM Error 80070002) at configSubdomain(sub.domain.com)
Cause :
Some of the default folders were missing in [...]

Adding Private NameServers in Plesk

The following steps are required to add custom NS entries in Plesk.
1. Register the child name servers with your registrar and point them to the specific IP address.
ns1.domainname —-> server shared ip
ns2.domainname—-> server shared ip
2. Unfortunately, plesk has a limitation in managing the client’s private name servers. So, after registering your private name [...]

Cannot login to FTP:Home directory inaccessible error

Issue:
Login to domain.com via FTP fails for all users. The following error message is displayed:
Cannot log in, home directory inaccessible
Cause:

There could be several reasons:
1. This might happen if the hostname is longer than 15 characters.
2. Domain resolves to a different IP than the one which has been configured in Plesk.
3. FTP server configuration is [...]

Login failed after changing FTP credentials

Issue :
After changing the FTP credentials, the user is unable to log in to the FTP location. It just keeps asking for username/password. The domain is managed by Plesk control panel.
Solution :
Some permissions might have been screwed while changing the credentials.
To set the permissions so that the user can access the FTP location:
1 .Delete file [...]

Plesk : Changing the main domain name

Issue :
The domain name needs to be changed without having to recreate the account or losing any data.
Solution :
Just go to Plesk >> Domain >> Old Domain name >> Domain Administrator >> New Domain name
The page is quite self explanatory. This accomplish the task.

Unable to remove a domain from the Plesk Control Panel

Error :
Unable to remove domains: Problems occurred while removing domains: Delete database user failed: Login failed for SQL Server login ’sa’. The password for this login has expired.
Fix :
1. Log in to the server
2. Go to Start >> Programs > Microsoft SQL Server > SQL Management Studio Express > Login using Windows authentication.
3. Go To [...]

[Plesk] File manger error

Issue :
“Unable to change directory to /httpdocs/: Invalid file name.”
Fix :
If you are getting the above error while navigating the directory structure using Plesk FileManager option, it means there is a file in the directory which is using some special character (eg. &, ‘, [ , ] ) in its file name .
You can [...]

How to find the admin password of plesk server?

Irrespective of the password reminder available on the login screen, we can use the following methods to retrieve plesk Admin Password.
For Linux:
#cat /etc/psa/.psa.shadow
This will provide the  current admin password in an un-encrypted form.
For Windows:

If we have  RDP (Remote Desktop Protocol ) access to the windows  server, we can use the plesksrvclient.exe utility located in %plesk_bin% [...]

File does not exist error for WebUsers in Plesk

Issue :
Web Users for a domain added in plesk control panel can be accessed as ” http://domain.com/~webuser/ “  but adding a webuser for first time for a domain may throw an  error as ” File does not exist: /var/www/vhosts/domain.com/httpdocs/~webuser ”
Cause :
Plesk doesn’t make required entries related to a webuser automatically in the Apache configuration [...]