All Entries Tagged With: "cPanel"

How to enable SuPHP ?

Issue :
How to enable SuPHP ?
Solution :
Login to WHM.
Go to “Service Configuration >> Apache Configuration >> Configure PHP and Suexec” and check if SuPHP is available in the drop down menu. If it is available then select it and save the configuration after a dry run.
SuExec should also be available in the same [...]

Turn off bandwidth monitoring

Issue :
How to turn off the bandwidth monitoring module in cPanel ?
Solution :
Go to WHM >> Service Configuration >> Service Manager.
Look for ‘cPBandwd’. Make sure that the check box besides that is unchecked.
Save the settings and that should be it !

Where to check the version of Horde

Issue :
Where can I check the current version of Horde webmail client running with cPanel ?
Solution :
If you have ‘root’ SSH access to the server then, simply open the file /var/cpanel/horde/version using your favorite editor and you’ll be able to see the current Horde version.

Disabling an email account

Issue :
How can a particular email account be ‘disabled’ temporarily. Note that the email account should not be ‘deleted’ ? Is this possible at all via cPanel?
Solution :
There is no direct functionality in cPanel at the moment for this. This feature might be added at a later stage.
However, you can achieve this functionality [...]

cPanel/WHM not working after fresh installation

Issue :
After a fresh installation on a CentOS server and following all the standard steps, it is not connecting to WHM on port 2087.
Fix :
CentOS has default iptables (firewall) rules that block access to cPanel ports when out of the box.
You can flush them using the following command :
iptables -F
Also, remove them from [...]

Changing /cpanel to something else

Issue :
How can you access cPanel like, say, http://domainname.com/xyz ? This is for security purposes.
Solution :
This can be done but not recommended as it would not be of much effect security-wise.
Even if you change it, cPanel/WHM would still run on the standard ports (2082/2083 & 2086/2087) which is known to everyone. If you [...]

cPanel/WHM not accepting international domain names

Issue :
WHM does not let you create an account with the domain name having native characters of certain languages.
Fix :
To get around this, go to IDN Conversion Tool.
Enter your domain name and get the equivalent PunyCode.
You should be able to add that via WHM

New cPanel 404 error — The server can not find the requested page

Issue :
While trying to access any IP on a server, following error occurs :

404 Not Found
The server can not find the requested page:
SERVER-IP/cgi-sys/defaultwebpage.cgi (port 80)
Solution :
This is a bug in the latest cPanel release. Try either of the following 2 solutions :
1. (Recommended by cPanel)

/scripts/upcp –force
/scripts/autorepair userdir_enable_fix
/scripts/restartsrv_httpd
2. If the above doesn’t resolve [...]

Access Denied: Referrer Check

Issue :
Following message occurs every time when trying to connect to an own dedicated server from other servers.
Access Denied: Referrer Check
Functions in cPanel / WHM are available only directly through the cPanel and WHM interfaces or through our XML API. It appears that this request is coming from a referring site and might [...]

mail folder taking up huge space

Issue :
No email accounts have been created on the domain but still the mail folder is taking up huge space.
Solution :
When a cPanel account is created, a default email account with the cPanel username is also created automatically.
In this case it seems that it has been set as catchall which is why [...]

Cannot delete an email address after account rename

Issue :
Account was renamed from abc.com to xyz.com. After renaming, when trying to delete an old email address ( test@abc.com), following error occurs :
“The e-mail account test@abc.com was successfully deleted.
Sorry, you do not have access to the domain abc.com”
Fix :
Check the file /home/user/.cpanel/email_accounts.yaml and remove any entries pertaining to the old domain. This [...]

Apache not starting after a fresh cPanel install

Issue :
On a brand new server with a clean cPanel install, apache does not want to start.
root@server [~]# service httpd start
Syntax error on line 416 of /usr/local/apache/conf/httpd.conf:
UserDir “enable” keyword requires a list of usernames
root@server [~]#
Fix :
This usually happens when Apache mod_userdir Tweak is enabled in WHM before adding any accounts. This creates [...]

Nameserver error while trying to add a domain

Issue :
Following error occurs when trying to add a domain to a cPanel account :
Please transfer the domain to this server’s nameservers or have your admin add one of its nameservers ips to /etc/ips.remotedns and make the proper A entries on that remote nameserver.
Solution :
To get around this, add the remote name server [...]

Disable password reset for cPanel users

Issue :
How to restrict cPanel account users from resetting their account passwords?
Solution :
1. Create a new feature list via WHM >> Packages >> “Feature Manager”
2. Keep the ‘Change Password’ option unchecked.
3. Edit the concerned packages and assign the new feature list to them.
Now the users would not be able to reset the password [...]

Unable to load featurelist ‘default’: Permission denied

Issue :
The following error occurs while trying to login to any webmail client :
Internal Server Error
Unable to load featurelist ‘default’: Permission denied
Fix :
1. Log in to the server via SSH as ‘root’.
2. Open the file /etc/cpupdate.conf and make sure CPANEL=manual.
3. Run /scripts/upcp –force
This should fix the issue!