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All Entries in the "Management" Category
Life Management : Let’s practise to make life better
An anecdote with a life management lesson from an unknown author: …Suddenly, a cockroach flew from somewhere and sat on her. I wondered if this was the cockroach’s response to all the glory that was spoken about it! She started screaming out of fear. With panic stricken face and trembling voice, she started doing stationary [...]
Wonderful example of Self Appraisal !
Many of you would have come across this story earlier but for our readers who haven’t seen it yet, I’m putting it here once again. Most of us always complain about not getting our due but we seldom think whether we are doing what we are actually supposed to do and if we are efficient [...]
Effort is important, but where you make the effort makes all the difference
A small story with a big message : There was this giant ship whose engine failed. The ship’s owners tried one expert after another, but none of them could figure out how to fix the engine. Then they brought in an old man who had been fixing ships since he was a youngster. He carried [...]
Why Managed Support is better than Staffing?
Why Managed Support is better than Staffing ? InstaCarma prefers providing outsourced and fully managed support to its clients rather than pure staffing. There are several reasons for favoring a fully managed support solution. The two most important factors being lesser management headache and increased efficiency. Before talking further on this, let us see what [...]
Server Management Discipline
InstaCarma has been providing server management services to the web-hosting industry for 6 years now. Server management is the operation and maintenance of a server. For efficient management, a proper methodology should be in place and strictly adhered to. The methodology differs depending up on the type of server. The basic idea behind server management [...]
Handling an abusive customer – A skill in itself!
InstaCarma has been providing technical support to the web-hosting industry for over 6 years now. If you have ever been working in the support department (phone,email,chat etc) then more often than not , you might have come across an abusive customer at some point. How would you deal with such a situation ? Yell back [...]
Live Chat Support
We at InstaCarma provide LiveChat support to many of our web-hosting clients. There are certain things that needs to be taken care of while handling live support chat . One of the main advantages of LiveChat is that it adds that personal touch to the website which can result in increased customer interest which in [...]
Methodology of training your support techs
The Article Companies have to ensure that their trainees assimilate lessons fast and imbibe them deeply. A long training phase results in a lot of revenue loss, and an incomplete understanding of lessons will result in the trainee having to spend a lot of time retraining himself on the job, or wasting his co-worker’s time [...]
